Privacy Policy for LumiVerve Language Coaching

At LumiVerve Language Coaching, we are committed to protecting the privacy of our students, workshop participants, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect information gathered through our online platform and during our services, including personalized language tutoring, cultural immersion workshops, corporate language training, and exam preparation. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Data Provided by You: This includes information you voluntarily provide when you register for a course, workshop, or training program, inquire about our services, complete a contact form, or communicate with us. This may include your name, email address, postal address, phone number, payment information, language proficiency levels, learning goals, and any other information relevant to your language learning journey.
• Usage Data: We may collect information about how you access and use our online platform. This Usage Data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

LumiVerve Language Coaching uses the collected data for various purposes:

• To provide and maintain our services, including personalized French language tutoring and cultural immersion workshops.
• To manage your registration as a user of our online platform.
• To manage your course bookings, enrollments, and payments.
• To communicate with you, including sending service announcements, administrative messages, and updates related to your courses or workshops.
• To provide customer support and respond to your inquiries.
• To improve our services, develop new features, and personalize your learning experience.
• To monitor the usage of our service and detect, prevent, and address technical issues.
• To comply with legal obligations.

3. Legal Basis for Processing Personal Data under GDPR

We process your personal data based on the following legal grounds:

• Consent: Where you have given explicit consent for specific processing purposes.
• Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract (e.g., providing French language lessons).
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Where processing is necessary for the purposes of the legitimate interests pursued by LumiVerve Language Coaching, except where such interests are overridden by your interests or fundamental rights and freedoms.

4. Disclosure of Your Information

We may share your personal information in the following situations:

• With Service Providers: We may engage third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used (e.g., payment processors, analytics providers). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• For Business Transfers: If LumiVerve Language Coaching is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
• For Legal Compliance: We may disclose your personal data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of LumiVerve Language Coaching, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.

5. Retention of Your Information

LumiVerve Language Coaching will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6. Security of Your Information

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

7. Your Data Protection Rights under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. LumiVerve Language Coaching aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access, update, or delete the information we have on you.
• The right of rectification, to have your information rectified if that information is inaccurate or incomplete.
• The right to object to our processing of your personal data.
• The right of restriction, to request that we restrict the processing of your personal information.
• The right to data portability, to receive a copy of your personal data in a structured, machine-readable, and commonly used format.
• The right to withdraw consent at any time where LumiVerve Language Coaching relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data.

8. Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our service is not intended for anyone under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By Mail:
  LumiVerve Language Coaching
  2847 Rue de la Renaissance
  Floor 3
  69003 Lyon, Auvergne-Rhône-Alpes
  France